Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, and service address when you call or fill out a form to request sump pump repair or a quote.
We also collect basic technical data automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time you spend on our site. This helps us keep the site working and improve your experience.
How We Use Information
We use your contact details to respond to your request, schedule service, provide estimates, and keep you updated about your sump pump repair. We may also use your information to send service reminders or follow-up messages related to work we performed.
We use website data to understand how visitors use our site, fix technical issues, and make our content more helpful. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tracking tools to remember your preferences and understand how you interact with our pages. Cookies are small files stored on your device that help the site function properly.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still contact us by phone.
Analytics and Third-Party Tools
We use third-party analytics services, such as Google Analytics, to track website traffic and usage patterns. These tools collect anonymous data and help us see which pages are most helpful to customers.
We may also use third-party tools for scheduling, customer communication, or payment processing. These providers only access the information needed to perform their specific service and are required to protect it.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your details with trusted service providers who help us run our business, such as scheduling software or payment processors, but only as needed to serve you.
We may disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. In those cases, we take steps to keep your information protected.
Data Retention
We keep your personal information only as long as needed to provide services, meet legal requirements, and resolve any issues. When it is no longer needed, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required by law to keep it. You can contact us anytime to request deletion.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These include secure servers, encryption where appropriate, and limiting access to only those who need it.
No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you have concerns, please call us and we can discuss safer ways to share information.
User Rights
You have the right to request access to the personal information we hold about you, ask for corrections, or request deletion. You can also opt out of marketing messages at any time.
To exercise any of these rights, contact us using the phone number or email below. We will respond promptly and help you with your request.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the new version on this page and update the effective date. We encourage you to review this page periodically.
Your continued use of our website or services after changes are posted means you accept the updated policy.
Contact Information
If you have questions about this privacy policy or how we handle your information, reach out to us. We are happy to help.